Declan
Quick facts

Lives in North Wales
Enjoys family caravan holidays in Pwllelli

Where are you originally from?

I have always lived in North Wales.

What do you love about the area?

The majority of my family live and work in North Wales. This is the area in which I grew up and I have lived here for most of my life. 

What do you and your family enjoy doing in your free time in North Wales?

In my free time, I enjoy spending time with my family – we tend to travel down to our caravan based in Pwllelli often during the summer months which is ideal for as I have a younger brother and sister who absolutely love it there. I also enjoy visiting different, scenic places within North Wales with my friends. 

What do you like best about working for the Health Board here in North Wales?

I enjoy working for my local Health Board as it is close to home, therefore, I do not have to travel long distances to and from work daily. I also like that you are able to develop and progress within a career which helps our local communities  - not only that, but the health board also looks after their staff and helps to bring out peoples full potential by encouraging continuous improvement, personal and work related development. The health board offers a great deal of support for their staff and community.

What does a typical working day involve?

My day to day responsibilities include:

  • Managing the BCU Moodle Support inbox, dealing with various enquiries from staff regarding e-learning, e-Learning accounts etc.
  • Managing the Generation 2015 Ward Manager’s programme
  • Ensuring any new training advertisements are uploaded onto the ABH Training Group Facebook page and also the BCU Nurse Bank Facebook page for all staff to see
  • Pulling monthly reports which list names of staff that have completed specific e-Learning courses.

Assisting my team (ABH Training Group) with day to day duties such as the training inbox, inputting attendance lists etc.

What development and support have you received?

During my time working for BCU, the support I have received has been amazing. I stated in post in 2014 as a Trainee Training Administrator which was an Apprenticeship position – this was a 2 year post. During my time as a Trainee, I undertook an NVQ Level 2 course within customer service. Every couple of weeks I would meet with my NVQ assessor who had been sent by Llandrillo College to monitor my progress whilst completing the NVQ, and also to set out new pieces of work and to provide support on areas where I was not too sure, or couldn’t fully understand. I was allowed ‘protected time’ by my manager to ensure that I was on target to complete my NVQ. As well as the NVQ, I also felt an amazing amount of support from my team, who made me feel comfortable to ask questions when needed and also offered support at times where I may not have known it was needed. I have been able to attend and help host conferences for executive members of staff and various other staff groups. I have found that my confidence levels have shot up since working within BCU.

 At the end of my 2-year apprenticeship, with the support from my team, I secured a permanent, full time position as a Training Administrator within the Training Team. Now, almost 3 years after starting as a Trainee, I have now been promoted to Learning Modernisation Facilitator and I am looking forward to see what is in store for my future within BCU.

What are the top 3 things that make your job so special?

  • Customer/Staff focused – We are always working to meet and exceed customer/staff expectations on a daily basis
  • Engaging – Our team regularly attend and host various events for both internal/external staff and the public, the help promote BCU and the NHS in a positive, uplifting way
  • Time effective – As a team, we are always working towards deadlines and time frames to provide the best possible service we can

 

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